Medicaid waiver Support Coordination
At PCSA, people are our first priority. We build natural supports through community involvement, ensure quality of care, and listen to each individual's wants and needs.
Medicaid waiver services
For individuals on Georgia's NOW or COMP waiver
A trusted relationship
With you and your support network
Regions 3, 4 & 5
Offices in Valdosta and Tucker
Overview
(01)Your Support Coordinator helps you understand your options, plan your services and speak up for what you need.
We work with you, the people you choose to involve and your service providers. Together, we develop your plan and check that the support you receive meets your needs.
That support also looks beyond services, helping you build relationships and take part in your community.
Building a close and trusted relationship with the individual and their support network sets apart Support Coordination from typical case management services.
What we do
(02)At PCSA, your Support Coordinator works with you, your family and your providers in seven key ways.
Request servicesHave a personal relationship with the people we serve.
It's the heart of everything we do. Your Support Coordinator gets to know you, your family and the people who support you, and builds trust over time.
Understand your options and ask questions before deciding what works for you.
Your preferences guide decisions about your daily life and the support you receive.
Develop an Individual Service Plan (ISP) that connects your goals with the services and supports to help you pursue them.
Interact with providers to ensure individual needs are being met.
Monitor each individual's ongoing needs and ensure quality of services.
Maximize the health and safety of the people we serve.
Who we serve
(03)PCSA provides Support Coordination for:
Not sure if you qualify? Call us. We'll help you understand your options.
Check your countyYou do not need to have every answer ready. These topics can help us understand what you are looking for:
Individual & family guide
(04)What happens, what to expect, and what you can do at each step.
Step 1
Call our Valdosta or Tucker office, or use the contact guide to prepare an email. Tell us a little about yourself or your loved one.
Tip: Have your Medicaid information nearby if you have it.
Step 2
When you are approved for a Georgia NOW or COMP waiver, you'll be asked to choose a Support Coordination agency. You have the right to choose, and you can choose PCSA.
Tip: Not on a waiver yet? Find your DBHDD regional field office on our Locations page.
Step 3
Your Support Coordinator gets to know you, your family and the people who support you. This is someone you can call with questions.
Tip: Save your coordinator's phone number in your phone.
Step 4
Together we develop your Individual Service Plan (ISP), setting out your goals, the support you need and who will provide it.
Tip: Before the meeting, write down 2 or 3 things you'd like to do or change in your life.
Step 5
Your Support Coordinator interacts with your providers to make sure your individual needs are being met.
Tip: It's okay to ask a provider questions before you decide.
Step 6
We monitor your ongoing needs, ensure the quality of your services, and work to maximize your health and safety.
Tip: Something not working? Tell your coordinator right away.
Questions
(05)Don't see your question? Our team is happy to help.
Yes. A family member or caregiver can contact us with questions or help you prepare a request. Your own preferences and goals remain at the center of planning.
No. It prepares a draft in your email app. Review the message and press Send there. If no email app opens, you can copy the message and send it yourself, or call either office.
ISP stands for Individual Service Plan. It's your written plan: your goals, what's important to you, and the services and supports that will help. It's person-centered, which means it's built around you.
Waivers are managed by the Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD). Start by contacting the DBHDD regional field office for your area. You'll find every field office on our Locations page, and more help on our Resources page.
Our main office is at 2404 Bemiss Road in Valdosta, and our metro office is at 3543 Habersham at Northlake Rd, Bldg. E in Tucker. See maps & directions.